CINOBO Online Service Terms of Use

Last updated: 23.09.2026

General Terms and Conditions

Welcome to Cinobo! Cinobo provides a subscription streaming service through which subscribers can access films, series, documentaries, editorial material and other audiovisual content (the 'Content') over the internet using devices supported by Cinobo (each a 'Cinobo Supported Device').

These Terms and Conditions (the 'Terms') govern your access to and use of the Cinobo website, applications, streaming service and related functionality (together, the 'Service'). As part of the Service, Cinobo may offer optional features that allow you to create public profiles and publish ratings, reviews, comments, lists and other material (the 'Community Features'). These Terms form an agreement between you and the Cinobo company identified for your subscription country in clause 12.4.

By creating an account, starting a free trial, buying a subscription or using the Service, you agree to these Terms. Please read them carefully, as they contain important information about your rights and obligations.

1. About these Terms and other applicable terms

These Terms set out the rules governing subscriptions, payments, accounts and use of the Service. Clause 12.4 identifies the Cinobo company with which you contract.

Your agreement with Cinobo consists of these Terms and the plan, price and offer details presented when you subscribe. The information presented at checkout prevails in relation to your price, billing period, plan features and any specific promotional conditions presented there.

Certain features, benefits and offers are governed by additional terms. These may include the Community Guidelines, the General Promotional Terms, the Cinobo Pass Terms, the Gift Card Terms and terms applicable to a particular promotion, offer or code. Those additional terms apply only when you use, purchase, redeem or participate in the relevant features, benefits or offers. Where applicable, they form part of your agreement with Cinobo and prevail over these Terms to the extent of any conflict relating to the relevant features, benefits or offers.

The Help Center provides operational information about the Service. The Cinobo Privacy Policy, Cookie Policy, Accessibility Statement and Notice and Action Procedure provide separate legal and procedural information. They do not form part of your agreement.

2. The Cinobo Service

2.1 The Service

Subject to your plan, Cinobo makes Content available through the Service. We grant you a limited right to access and view the Content while your subscription is active and in accordance with these Terms.

For the purposes of these Terms, an 'Active Subscriber' is a user whose Cinobo subscription is currently in effect and who is entitled to access, stream and watch Content under their subscription plan. When your subscription ends, you are no longer an Active Subscriber. For the purposes of these Terms, your subscription ends at the end of the final billing period for which payment was made.

Your access to Content and eligibility to obtain new subscriber benefits end, but any benefit already issued or activated remains subject to its applicable terms. You may continue to maintain your Cinobo account and use available Community Features, including your public profile, subject to these Terms and the Community Guidelines.

Content and features of the Service, including Community Features, may vary by plan, country and device and may change over time. Cinobo selects and updates the catalogue and does not guarantee that any particular Content will remain available. Changes to the Service are governed by clause 10.

2.2 Eligibility

You must be at least 18 to create an account, subscribe or use Community Features. Persons under 18 may watch Content using the available parental controls and under the account holder's supervision and responsibility.

2.3 Devices, quality and downloads

To stream Content, you need an internet connection and a Cinobo Supported Device. The current Cinobo Supported Devices and technical requirements are listed in the Help Center and may change over time. Cinobo may change the devices, operating systems and third-party platforms it supports, subject to clause 10 and applicable law. We do not guarantee permanent support for any particular device, operating system or third-party platform. The number of devices on which Content may be streamed simultaneously is set out in the Help Center.

Streaming quality and access to the Service depend on factors including your internet connection, location, device and network conditions. You are responsible for using a compatible device, maintaining adequate internet access and paying any related data or connection charges. Cinobo is not responsible for access or performance issues caused by incompatible devices, inadequate internet connectivity or other circumstances outside our reasonable control.

Not all Content is available in every resolution, with every subtitle option or for download. Where downloads are available, they may be subject to viewing periods, expiry dates, device or download limits and territorial restrictions.

The Service and related software may be updated automatically where needed to maintain conformity, security or functionality.

2.4 Streaming territory and travel within the EU

You may create and maintain a Cinobo account, including a public profile, from outside the countries in which Cinobo offers subscriptions. Creating an account does not mean that you can purchase a subscription or stream Content from your location.

When you subscribe, you receive access to the Content available in your subscription country. Your subscription country is the country in which you reside and in which Cinobo offers the relevant subscription, as verified by Cinobo where permitted by law.

If you are temporarily present in another EU Member State, you may continue to access the same Content available to you in your subscription country, in accordance with applicable portability rights.

3. Subscriptions and payment

3.1 Plans and automatic renewal

Your plan, including its billing cycle and price, is shown before purchase and confirmed by email. Where applicable, the confirmation email also includes any relevant benefits offered when you subscribe. All subscriptions renew automatically at the end of each billing period until cancelled. By subscribing, you authorise Cinobo or its payment provider to charge the applicable subscription fee and taxes to your selected payment method at the beginning of each billing period.

If payment fails, we may retry the charge, request another payment method, change the billing date for that payment only, or suspend access until payment is received. Any outstanding amounts remain due and payable.

3.2 Free trials and offers

Cinobo may offer subscribers free trials, promotional prices or other benefits. Eligibility and conditions are determined by Cinobo and disclosed before acceptance. Your subscription begins when the free trial starts. Unless stated otherwise, a free trial automatically becomes a paid, renewing subscription when it ends, without any prior notice. You must cancel before the trial ends if you do not want to be charged. Cinobo may withdraw an offer obtained or used contrary to its conditions, including through repeated or multiple accounts. 

3.3 Prices

Cinobo may change subscription prices at any time. Any price change affecting your plan takes effect no earlier than the start of your next billing period. We notify you at the email address registered to your account at least 30 days before the new price takes effect. If you do not agree to the new price, you must cancel your subscription before it renews and no later than 24 hours before the start of your next billing period.

3.4 Cancellation

You may cancel at any time through your account settings. Cancellation takes effect at the end of your current subscription period, and access continues until then. Deleting the application or not using the Service does not cancel your subscription.

If you subscribe to the Service through an app store or another third-party provider, your subscription may also be subject to that provider's applicable terms, including its payment, billing and cancellation terms. Where the third party manages your subscription and billing, you must cancel through that provider in accordance with its cancellation process.

3.5 Right of withdrawal

If you are a consumer, you may withdraw from a new subscription within 14 days after the contract is concluded. Cinobo may charge a proportionate amount for the Service supplied before withdrawal. Nothing is payable for the free-trial period.

To withdraw, send a clear statement to support@cinobo.com before the period expires. We make any refund required by law. A model form is available in Annex 1 but is not mandatory.

3.6 Refunds

Subscription fees cover access to Cinobo during the applicable billing period, irrespective of whether or to what extent the service is used. Except where required by applicable law or expressly granted by Cinobo, payments are non-refundable and no refunds or credits shall be due in any other circumstances, including, without limitation, in respect of unused or partially used billing periods, Content not viewed, or failure to cancel the subscription by the applicable cancellation deadline.

Cinobo may investigate refund requests or the use of promotional offers where it has reasonable grounds to suspect fraud or abuse, including repeated refund claims based on knowingly false information or attempts to circumvent promotional eligibility conditions. Cinobo reserves its rights and remedies under applicable law in respect of such conduct 

4. Optional benefits and promotions

Cinobo may offer optional benefits and offers, including Cinobo Pass, Cinobo Gift Cards, promotions, promotional codes and limited-duration or partner offers.

Activating or redeeming a subscription promotion starts a Cinobo subscription. The promotional price or period applies for the duration stated in the applicable offer. Unless you cancel before the promotional period ends, your subscription continues automatically at the regular price and billing period disclosed before activation. Festival Passes and other standalone, fixed-term content passes do not start or renew a subscription.

Benefits and offers are subject to availability. Their eligibility requirements, availability, participating partners, redemption periods, usage limits and other conditions are stated in the applicable additional terms. Cinobo may introduce, change, suspend or withdraw benefits and offers, but this does not affect a benefit already validly activated except as permitted by its applicable terms or mandatory law.

The General Promotional Terms and any terms presented for a particular promotion, benefit or promotional code apply when you participate in the promotion, use the benefit or redeem the code. The Cinobo Pass Terms apply when you access or use Cinobo Pass. The Gift Card Terms apply when you purchase, redeem or use a Cinobo Gift Card. Where applicable, those additional terms prevail over these Terms to the extent of any conflict relating to the relevant benefit, promotion, Gift Card or code.

5. Your account

You must provide accurate account information, keep it up to date, protect your login details and notify Cinobo promptly if you suspect unauthorised access.

Your account and subscription are personal and may not be sold, transferred or used commercially. Any benefit or promotional entitlement linked to them is also personal unless the applicable additional terms state otherwise. You must not share your login details publicly. You are responsible for all activity through your account.

Every Cinobo account includes a public profile. Your public profile is visible to all visitors, including people who do not have a Cinobo account or subscription, and may be accessed directly, through material you publish on Cinobo or through search engines.

Ratings, reviews, comments, lists and other material you publish may appear publicly on your profile and elsewhere on Cinobo's website, including on film pages, article pages and other public pages. They are displayed together with your public profile name and may link back to your profile.

When your account is created, your public profile is assigned a randomly generated profile name and default profile and background pictures. You may leave it unchanged or customise it. Your public profile may display your profile name, profile and background pictures, ratings, reviews, comments, favourites and other lists that you create. Your personal watchlist remains private.

You may request deletion of your account. If you have an active subscription, you must first cancel the subscription and then request Cinobo to delete the account. Cancellation takes effect as described in clause 3.4. Cinobo may retain limited information after deletion where necessary to comply with law, prevent fraud or establish, exercise or defend legal claims, as explained in the Cinobo Privacy Policy.

6. Using the Service

6.1 Licence and ownership

Cinobo grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service in accordance with these Terms. While your subscription is active, this includes the right to view Content for private, non-commercial use.

The Service, Content, software, designs, trade marks and other materials made available by Cinobo are owned by or licensed to Cinobo. Except for the limited licence granted above, no rights are transferred to you.

6.2 Restrictions

You may not copy, record, reproduce, distribute, publicly perform, broadcast, sell or otherwise make Content available; use the Service publicly or commercially; circumvent geographic restrictions, security measures or digital rights management; use bots, scrapers or automated extraction methods; use the Service or Content to develop, train, test, fine-tune, benchmark or validate an AI or machine-learning system; reverse engineer or decompile the Service; introduce malicious code, disrupt the Service or gain unauthorised access; or use the Service unlawfully. These restrictions apply except where applicable law does not allow them to be restricted.

Cinobo may investigate suspected violations and take technical or legal measures to protect the Service, Content and rights of its licensors.

6.3 Third-party services

The Service may interact with app stores, payment providers, device platforms and other third-party services. Their own terms and privacy practices apply to what they provide directly. Cinobo is not responsible for third-party products or services but remains responsible for the Service to the extent required by law.

If you download an application through an app store, your agreement remains with Cinobo and not the app-store operator. The operator is not responsible for maintaining or supporting the Service, except to the extent its own terms provide otherwise. You must also comply with the applicable app-store terms.

6.4 Information and feedback

Any information, content, reviews, ratings, comments, ideas, suggestions or other material that you submit, post or otherwise make available through the Service, or send to Cinobo as feedback, may be used by Cinobo to operate, analyse, develop, test, improve and promote the Service and Cinobo's products. Cinobo owes you no payment, compensation or attribution for that use. Material posted through the Community Features is also governed by clause 7.

7. Community Features

Participation in Community Features is optional. You retain ownership of material you post and remain responsible for it. You confirm that you have all rights required to post it.

By posting material through Community Features, you grant Cinobo a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt for technical purposes, display, distribute and otherwise use that material to operate, improve and promote the Service. The licence continues for as long as the content remains available and afterwards where retention is required by law, necessary for a claim or inherent in copies already shared.

Cinobo may review, restrict, demote, edit for technical or formatting purposes, or remove content, and may restrict access to Community Features, where we reasonably believe this is necessary to enforce these Terms or the Community Guidelines, comply with law or protect Cinobo or others. Where required by law, we explain a moderation decision and the available means of challenge.

Reports, complaints and challenges to moderation decisions are handled under the Notice and Action Procedure.

8. Service availability, warranties and liability

The Service is provided on an “as available” basis. While we provide a reliable service, we do not guarantee uninterrupted or error-free access, any particular streaming quality, compatibility with every device, or the continued availability of any particular Content or Service feature. Access may occasionally be interrupted or affected by maintenance, updates, technical requirements or circumstances outside Cinobo's reasonable control.

To the fullest extent permitted by applicable law, Cinobo is not responsible for interruptions, failures or losses resulting from your device or equipment, internet connection, third-party services, force majeure or other circumstances outside Cinobo's reasonable control. Cinobo is also not responsible for business or commercial losses arising from your personal use of the Service.

If the Service is unavailable due to circumstances within Cinobo's reasonable control for more than 48 hours, whether continuously or cumulatively within the same calendar month, you are entitled to a proportionate refund or account adjustment corresponding to the period of unavailability exceeding 48 hours. For this purpose, the Service is not considered unavailable where access is interrupted or affected by scheduled or necessary maintenance, updates or improvements, circumstances attributable to you or your equipment or internet connection, force majeure, or other circumstances outside Cinobo's reasonable control.

Nothing in these Terms excludes or limits any rights or remedies available to you, or any liability of Cinobo that cannot be excluded or limited, under applicable law.

9. Suspension and termination

You must be authorised to use any payment method provided for a subscription. If Cinobo reasonably believes that a payment method has been used without authorisation, is subject to a genuine dispute or has been used fraudulently, Cinobo may prevent further charges, suspend or cancel the associated subscription and take reasonable steps to investigate the matter.

Cinobo may suspend, restrict or terminate access where we reasonably believe that the account has been compromised or these Terms or the Community Guidelines have been breached or the Service is being used fraudulently, illegally or improperly or action is necessary to protect Cinobo, its licensors, users or third parties or we are required to act by law or a competent authority.

We may act immediately where delay could expose Cinobo or others to harm. Otherwise, where appropriate and legally permitted, we give reasonable notice or an opportunity to remedy the issue.

When your subscription ends, your streaming access terminates, your downloads stop working and you no longer have access to subscription benefits. Your Cinobo account remains active, including your profile and any content associated with it.

You can continue to access and edit your profile, and if you subscribe again in the future, you should use the same account.

If you want Cinobo to remove your profile or personal data, you can submit a deletion request. Cinobo handles any such request in accordance with our Cinobo Privacy Policy, Community Guidelines and applicable law.

10. Changes

Cinobo develops the Service continuously. We may add, modify, replace, suspend, limit or remove Content, plans, benefits, features, interfaces, technical requirements and functionality, temporarily or permanently. We may also test different versions of the Service or make different features available to different users. We make changes for valid reasons, including improving or adapting the Service, responding to changes in technology, security, licensing arrangements, user demand, commercial requirements or applicable law.

Price changes are governed by clause 3.3. Where another change negatively affects your access to or use of the Service beyond a minor degree, Cinobo provides the notice, information and termination rights required by applicable law.

Cinobo may update these Terms by publishing a revised version. The revised Terms apply from publication or any later date stated in them. Your continued access to or use of the Service after that date constitutes acceptance, except where applicable law requires another form of acceptance.

11. Complaints and disputes

If you have a complaint, please contact Cinobo through the Help Center, live chat, contact form or at support@cinobo.com. We review your complaint and try to resolve it directly. If we cannot resolve it, we provide information about the competent authority or alternative dispute-resolution body that may be able to consider it.

12. General

12.1 Severability and no waiver

If any provision of these Terms is invalid or unenforceable, the remaining provisions continue to apply. If Cinobo delays or does not enforce a provision, this does not prevent us from enforcing it later.

12.2 Transfer

Cinobo may transfer its rights and obligations as part of a merger, acquisition, reorganisation or transfer of the Service, provided any mandatory rights you have are preserved. You may not transfer your account or contractual rights without our written consent.

12.3 Notices and previous versions

We may send communications about your account, subscription, payments, security, the Service or these Terms to the email address registered to your account. Unless otherwise stated by Cinobo, these Terms apply and replace all previous versions from the 'Last updated' date shown above.

12.4 Cinobo companies and contact details

The company you contract with depends on your subscription country:

Cinobo, we and us mean the company with which you contract. References to you are to the account holder.

You can contact us at support@cinobo.com or by letter to the applicable address above.

12.5 Governing law and language

The law applying to your contract depends on your subscription country.

Nothing in this clause limits any mandatory consumer-protection or jurisdiction rights available to you under applicable law.

These Terms may be available in several languages. The version in the language in which you subscribed applies to you. The same rule applies to any other applicable Cinobo document, including the Community Guidelines, Notice and Action Procedure, General Promotional Terms, Cinobo Pass Terms and Gift Card Terms.

Annex 1 – Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your contract with Cinobo. Use of this form is optional.

To:
Greece or Cyprus: Cinobo I.K.E., 28 Tzavella Street, 106 81 Athens, Greece

Poland: Cinobo Poland sp. z o.o., Foksal 17B/32, 00-372 Warszawa, Poland 

Email: support@cinobo.com

“I hereby give notice that I withdraw from my contract for the provision of the Cinobo Service.”

Please indicate the date you subscribed to Cinobo: 

Please indicate the date of your first payment to Cinobo:

Full Name:

Address:

Email address associated with the Cinobo account:

Signature:

Only required if this form is submitted on paper.

Date: