Notice and Action Procedure

Last updated: 23.09.2026

     1. Purpose

This Procedure explains how you can report content made available by users through the Community Features that you believe is illegal or breaches our Community Guidelines, how we assess reports, the measures we may take and what you can do if you disagree with our decision. 

2. Scope

This Procedure applies to any content submitted or made available by users through the Community Features, including reviews, comments, ratings, lists and public-profile content (‘User-Generated Content’).

This Procedure does not apply to films or other professionally produced content available in Cinobo's catalogue.

3. What you can report

You can report two different things, and we deal with them under different tests.

Reporting illegal content

Illegal content is information that does not comply with applicable EU or national law. This may include defamatory statements, unlawful threats or harassment, incitement to violence or hatred, intellectual-property infringements, unlawful disclosure of personal information, fraud or other unlawful content.

Content that breaches our Community Guidelines

Some content is lawful but nonetheless has no place on Cinobo. Our Community Guidelines explain what is prohibited, including abuse or targeted attacks, spam or irrelevant promotional content, impersonation, deliberate spoilers in places where a warning cannot protect other members, and other prohibited content or conduct. Reports of this kind are assessed against the Community Guidelines rather than against the law.

If you are not sure which category your concern falls into, report it anyway and tell us what troubles you about it. We apply whichever test is appropriate. You do not need to identify the legal provision you rely on, although it helps us if you can.

4. Who can report

Anyone can submit a report. You do not need to be a Cinobo subscriber, you do not need an account, and you do not need to be logged in. You do not need to be the person affected by the content.

5. How to report

You may report content that you believe is illegal or breaches our Community Guidelines by emailing notice@cinobo.com. Reporting is free of charge and you do not need a Cinobo account.

Your report should include:

• why you believe the content is illegal or breaches our Community Guidelines
• the exact link or other information that enables us to locate it
• your name and email address; and
• confirmation that you believe in good faith that the information provided is accurate and complete.
• If your report does not contain enough information for us to assess it, we may ask you for further information.

Reports must be made in good faith. We may take appropriate action where a person knowingly submits false reports or uses the reporting process to harass another person.

6. What happens after you report

Acknowledgement

If your report includes contact details, we acknowledge receipt without undue delay.

How we assess your report

We assess reports in a timely, diligent and objective manner, taking into account the information provided, the content and its context, our Terms and Conditional, the Community Guidelines and applicable law.

7. The measures we may take

Following our assessment, we may take no action or take one or more proportionate measures, including removing or restricting access to content, reducing its visibility, issuing a warning, restricting access to Community Features, or suspending or terminating an account. Where appropriate, restrictions may apply only in relevant countries, and we may refer the matter to a competent authority.

Any measure taken is proportionate to the nature, seriousness and frequency of the conduct and the actual or potential harm involved.

8. Our decision

If you provided electronic contact details when reporting content, we inform you without undue delay of our decision and the available options for challenging it.

If we restrict your content, access to the Community Features or account because we consider content to be illegal or contrary to our Terms and Conditions or Community Guidelines, we provide you with a clear and specific statement of reasons no later than when the restriction takes effect. The statement includes, where applicable:

• the measure taken, its scope and duration;
• the facts and circumstances on which we relied, including whether we acted following a report or on our own initiative;
• whether automated means were used;
• the legal or contractual basis for the decision and why it applies; and
• the available options for challenging the decision.

We do not provide a statement of reasons where the content consists of deceptive, high-volume commercial content or where applicable law does not require or permit us to provide one.

9. If you disagree with our decision

If you reported content or are affected by our decision, you may ask us to reconsider it by contacting us at the address in section 12. We consider your request and inform you of the outcome.

10. Reporting serious criminal offences

Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the relevant law-enforcement or judicial authority, as required by applicable law.

11. Personal data

We process personal data for the purposes of receiving, assessing and resolving reports under this Procedure. Further information is available in our Privacy Notice.

We do not ordinarily disclose the identity of a person who submitted a report to the person whose content was reported, unless disclosure is necessary and lawful.

12. Contact

Reports, requests for review and correspondence about this Procedure: notice@cinobo.com 

13. Changes to this Procedure

We may update this Procedure from time to time. The latest version is published on our website.