Cinobo Pass Terms of Use

Last updated: 23.09.2026 

    1. About Cinobo Pass

Cinobo Pass is an additional benefit that Cinobo offers to Active Subscribers, without an additional charge, for use at participating cinemas.

Through Cinobo Pass, an Active Subscriber can generate a personal QR code for an eligible film and present it at a participating cinema in exchange for one admission ticket, subject to seat availability and these Terms.

The films, screenings and participating cinemas currently included in Cinobo Pass are published on the dedicated Cinobo Pass page and updated regularly.

These Terms govern the use of Cinobo Pass and apply together with the Cinobo Terms and Conditions. Capitalised terms not defined in these Terms have the meanings given to them in the Cinobo Terms and Conditions. If there is any conflict relating to Cinobo Pass, these Terms prevail.

    2. Who can use Cinobo Pass

Every Active Subscriber may use Cinobo Pass from the first day of their subscription, including during a free trial.

Cancelling renewal does not immediately end eligibility. Cinobo Pass remains available until the paid subscription period or free trial ends.

    3. How Cinobo Pass works

Select an eligible film on the dedicated Cinobo Pass page and generate your Cinobo Pass. The Pass is sent to the email address registered with your account. Present its QR code at a participating cinema no earlier than four (4) hours before the scheduled start of the screening. If a seat is available, the cinema exchanges it for one admission ticket.

    4. Rules for using Cinobo Pass

Each Active Subscriber can generate one Cinobo Pass for each eligible film. Each Cinobo Pass:

• admits one person and may be used only once;
• is personal and cannot be transferred to another person or account;
• is valid only for the film for which it was issued;
• cannot be exchanged for money, another film or another benefit;
• cannot be combined with another offer unless expressly stated;
• does not reserve a seat or guarantee admission; and
• may be used only at participating cinemas and eligible screenings shown on the Cinobo Pass page.

A Cinobo Pass remains valid in accordance with the validity conditions stated when it was issued. Once scanned, it cannot be used again. 

Film age classifications and the participating cinema’s admission and house rules apply.

Cinobo may refuse to issue or may invalidate a Cinobo Pass obtained or used fraudulently, through account or free-trial misuse, contrary to these Terms or as a result of an evident technical error.

    5. Admission is subject to availability

A Cinobo Pass does not reserve a seat or guarantee admission to a particular screening.

Admission is confirmed only when the Cinobo Pass is scanned at the box office and the participating cinema has a seat available. Cinobo Pass holders do not receive priority over other cinema customers.

If no seat is available, the Cinobo Pass may be used at another eligible screening of the same film while the film remains in the Cinobo Pass programme.   .

    6. Responsibility for Cinobo Pass

Cinobo is responsible for making a valid Cinobo Pass available to each eligible Active Subscriber in accordance with these Terms.

Participating cinemas are independent businesses and control their premises, available seats, screening schedules, admission and cinema operations. Cinema staff cannot issue, replace or investigate a Cinobo Pass. Cinobo is not responsible where no seat is available, a screening is changed or cancelled, admission is refused under the cinema’s lawful admission or house rules, or the subscriber attends a cinema or screening that is not included in the current Cinobo Pass programme. 

Cinobo does not reimburse travel costs, tickets purchased separately or other expenses incurred when attempting to use a Cinobo Pass.

Cinobo is not responsible for a failure or delay caused by circumstances outside its reasonable control.

The subscriber is responsible for keeping the Cinobo Pass secure. Cinobo is not required to replace a Cinobo Pass that is lost, stolen, damaged or has already been redeemed.

    7. Films, cinemas and changes to Cinobo Pass

Cinobo decides which films, cinemas and screenings are included in Cinobo Pass. Cinobo does not guarantee the continued inclusion of any particular film, cinema or screening.

Cinobo may change the Cinobo Pass programme, including its films, participating cinemas, screenings, eligibility conditions and usage rules. Cinobo may also suspend or discontinue Cinobo Pass at its discretion.

Changes apply prospectively and do not affect a Cinobo Pass already issued. An issued Pass remains usable in accordance with the conditions applicable when it was issued.

If Cinobo discontinues Cinobo Pass, Cinobo gives reasonable advance notice through the Cinobo Pass page, email or the Service.

    8. Personal data

Information about how Cinobo processes personal data in connection with Cinobo Pass is available in the Cinobo Privacy Notice.

    9. Support

Questions about the issuance or validity of a Cinobo Pass may be sent to support@cinobo.com.