General Promotional Terms

Last updated: 23.09.2026

1. About these Terms

These General Promotional Terms apply to any Cinobo promotion, offer or promotional benefit that refers or links to them, including subscription offers, festival passes and other fixed-term content passes, promotional codes, referral promotions, prize draws, giveaways and free-content access (each a 'Promotion').

The details specific to each Promotion are provided before you participate in, purchase, activate or redeem it (the 'Promotional Terms').

These General Promotional Terms and the Promotional Terms supplement the Cinobo Terms and Conditions. The Cinobo Terms and Conditions govern your account, subscription, payment, cancellation, withdrawal rights and use of the Service. In case of conflict between the Promotional Terms and these General Promotional Terms on a matter specific to the Promotion, the Promotional Terms prevail. Capitalised terms not defined in these General Promotional Terms have the meanings given to them in the Cinobo Terms and Conditions.

In these General Promotional Terms, 'Cinobo' means the Cinobo company identified for your country in the Cinobo Terms and Conditions, unless the Promotional Terms identify another Cinobo company as the operator of the Promotion.

Cinobo Pass and Cinobo Gift Cards are governed separately by the Cinobo Pass Terms and the Gift Card Terms and do not qualify as a Promotion under these General Promotional Terms.

2. The Promotional Terms

The Promotional Terms identify, as applicable, who may participate, the promotional benefit, the relevant dates, how to participate or activate, the applicable plan and price, and any material limits or additional conditions.

The Promotional Terms and these General Promotional Terms apply together. If they are inconsistent on a matter specific to the Promotion, the Promotional Terms prevail. The Cinobo Terms and Conditions continue to apply to the account, subscription and Service.

3. Availability, duration and subscription effect

Promotions are offered only in countries where Cinobo offers the relevant Service.

A Promotion may be entered, purchased, activated or redeemed, and its benefit may be used only during the periods stated in the Promotional Terms. Any unused benefit expires when the applicable period ends and cannot be paused, extended, transferred or carried forward unless the Promotional Terms state otherwise.

If you are eligible for a free trial under the Cinobo Terms and Conditions, the promotional period begins when the free trial ends, unless the Promotional Terms state otherwise. 

Activating or redeeming a Promotion immediately starts a Cinobo subscription, unless the Promotion is a Festival Pass, a Free Content Access Promotion or the Promotional Terms expressly state otherwise.

Depending on the Promotion, you may be required to provide a valid payment method before activation or redemption. If a payment method is required, Cinobo asks you to provide it during the activation or redemption process.

Where a payment method is registered, the subscription automatically continues after the promotional period at the price and billing frequency displayed before activation or redemption, until cancelled. Where no payment method is registered, the subscription ends when the promotional period ends unless you add a payment method and choose to continue.

Entering a Giveaway does not start a subscription. If the prize includes a Cinobo subscription or promotional subscription period, the subscription starts when the winner activates or redeems the prize.

A Festival Pass provides access only for its stated access period and does not start or renew a Cinobo subscription.

4. Eligibility and participation

To participate in a Promotion, you must be at least 18 years old, meet the eligibility requirements in the Promotional Terms, provide complete and accurate information and comply with these General Promotional Terms, the Promotional Terms and, where applicable, the Cinobo Terms and Conditions.

A Promotion may be available to new, former or active subscribers, people without an active subscription or another group identified in the Promotional Terms.

Unless the Promotional Terms state otherwise, each eligible participant may receive the benefit of a Promotion only once. Creating or using multiple accounts, email addresses, telephone numbers or payment methods does not create additional eligibility.

Promotions are personal and may not be transferred, sold or exchanged for cash or another benefit unless the Promotional Terms expressly permit this. Promotional codes and activation links must not be sold or used for commercial purposes.

Unless the Promotional Terms state otherwise, a Promotion cannot be combined or used consecutively with another Promotion.

Cinobo may take reasonable steps to verify eligibility and prevent duplicate participation, error, fraud or misuse. Cinobo may refuse or remove a promotional benefit where the eligibility requirements have not been met, false or misleading information has been provided, the Promotion has been used contrary to its terms, or there is reasonably supported evidence of fraud, manipulation or misuse.

Meeting the eligibility requirements does not guarantee participation where the Promotional Terms identify limited availability, a maximum number of participants, a limited number of codes or another objective limit.

5. Subscription Promotions

A Subscription Promotion may provide a free subscription period or a subscription at a reduced price for a specified period. The benefit, eligibility requirements and activation method are stated in the Promotional Terms.

Where activation requires a promotional code or activation link, it must be used in the manner specified by Cinobo and before the applicable deadline. It cannot be applied retrospectively to an existing subscription, completed transaction or previous charge.

Each promotional code or activation link may be redeemed only once, unless the Promotional Terms state otherwise. 

Cinobo may reject a code or activation link that is invalid, expired, previously used, incompatible with the selected plan or account, or used by an ineligible participant. If a code or activation link does not work, you should contact Cinobo before the redemption deadline.

Unless the Promotional Terms state otherwise, a Subscription Promotion applies only to the plan selected when it is activated. Changing plan after the Subscription Promotion has been activated or redeemed may end the promotional benefit.

You may cancel the subscription in accordance with the Cinobo Terms and Conditions. When the subscription ends, any unused promotional subscription period also ends unless the Promotional Terms state otherwise.

6. Festival Passes and other fixed-term content passes

A festival pass or other fixed-term content pass (a 'Festival Pass') provides access to a specified selection of Content for a fixed period in exchange for a one-time payment. A Festival Pass provides access only to the Content identified for that Festival Pass and not to Cinobo's full subscription catalogue.

The included Content remains subject to Cinobo's applicable content and licensing rights. If particular Content becomes unavailable because of legal or licensing requirements or circumstances outside Cinobo's reasonable control, Cinobo may remove it or, where reasonably possible, replace it with comparable Content.

A Festival Pass provides access only for its stated access period and does not start or renew a Cinobo subscription.

7. Referral Promotions

A Referral Promotion allows an eligible Cinobo user (the 'Referrer') to invite another person (the 'Referred Person') to complete the qualifying action for that Promotion. It may provide a benefit to the Referrer, the Referred Person or both.

A referral qualifies only where the Referred Person uses the required referral method and meets the applicable eligibility requirements. The Referrer is not entitled to a benefit if the qualifying action is not completed or is cancelled, refunded or reversed before the benefit is applied.

8. Giveaways

A prize draw or other giveaway offered by Cinobo, alone or in collaboration with a partner, is referred to in these Terms as a 'Giveaway'.

No payment is required to enter a Giveaway. Entries that are incomplete, late, automated, duplicated beyond the permitted number, fraudulent or otherwise contrary to the applicable terms may be rejected.

Unless the Promotional Terms specify another objective selection method, winners are selected at random from all valid entries. Cinobo contacts a winner using the details provided on entry and may select another winner if the original winner is ineligible, cannot accept the prize or does not claim it within the stated period.

Entering a Giveaway does not start a subscription. If the prize includes a Cinobo subscription or promotional subscription period, the subscription starts when the winner activates or redeems it.

A prize is personal, has no cash alternative and may not be transferred unless the Promotional Terms state otherwise. If a prize becomes unavailable for reasons outside Cinobo's reasonable control, Cinobo may replace it with a prize of equivalent or greater value.

Where a prize is provided by a third party, the Promotional Terms identify the relevant partner and any material third-party conditions. Cinobo remains responsible for administering the Giveaway unless the Promotional Terms identify another organiser, but is not responsible for the partner's separate products or services beyond what applicable law requires.

A Giveaway may be promoted through Cinobo's channels or a partner's channel or a third-party platform. Unless the Promotional Terms state otherwise, a social-media platform used only to promote or host the Giveaway does not sponsor, endorse, organise or administer it.

9. Free Content Access Promotions

A Free Content Access Promotion allows eligible users to access specified, limited Content through their Cinobo account without paying a subscription fee during the stated promotional period. 

A Free Content Access Promotion does not start or automatically convert into a Cinobo subscription and does not provide access to the full Cinobo catalogue. If you wish to subscribe, follow the steps described in the Help Center.

The licence, content-use restrictions, device requirements, territorial rules and technical requirements in the Cinobo Terms and Conditions apply. The specified Content may be streamed only through Cinobo for personal and non-commercial use.

10. Multiple Subscription Promotions

Certain Promotions and promotional benefits cannot be combined. Applying a new Promotion while another promotional benefit is active may replace the existing benefit, and any unused promotional period may be lost. Before applying more than one Promotion or promotional benefit to your account, check the Help Center to confirm whether they can be combined and how to apply them correctly. Before applying a Gift Card, please also check the Cinobo Gift Card Terms.

11. Errors, changes and suspension

Cinobo may correct errors or suspend, change or withdraw a Promotion where reasonably necessary, including because of fraud, misuse, technical problems, legal requirements or loss of necessary rights. This does not reduce a benefit already validly activated unless necessary for one of those reasons or required by law.

12. Responsibility

Cinobo is not responsible where a participant fails to enter, purchase, activate or redeem a Promotion because they did not follow the applicable instructions, provided inaccurate information or acted after the applicable deadline, except to the extent the failure results from an act, omission or error attributable to Cinobo.

Subject to applicable law, Cinobo is not responsible for delay or failure caused by a third-party platform, communications network, email service or event outside its reasonable control. This does not limit Cinobo's responsibility for its own administration of a Promotion or for an act, omission or error attributable to Cinobo.

13. Personal data

Cinobo processes personal data to administer Promotions, verify eligibility, prevent misuse, select and contact winners and provide benefits or prizes. Further information is available in the Cinobo Privacy Notice and, where necessary, the Promotional Terms.

14. Changes and contact

Cinobo may update these General Promotional Terms for future Promotions. Unless required by law or necessary to address fraud or misuse, an update does not materially reduce a benefit already validly activated under an earlier version.

Questions about a Promotion may be sent to support@cinobo.com.