If you are having issues with your device, contact us. The sooner we are notified, the sooner we can find a solution. We will be able to help you much faster if we have the following information:

1. Your Cinobo account email
2. A description of the problem
3. Some basic device specifications. Choose the device you are having issues with from the list below to see what information is important for us to know. If you don't know how to find your device information, see the whole process here.