I am having issues with Cinobo on my device. What do I do?
If you are having issues with your device, contact us. The sooner we are notified, the sooner we can find a solution. We will be able to help you much faster if we have the following information:
- Your Cinobo account email
- A description of the problem
- Some basic device specifications. Choose the device you are having issues with from the list below to see what information is important for us to know. If you don't know how to find your device information, see the whole process here.
Windows computer
- Operating system version
- Browser version
Mac Computer
- Operating system version
- Browser version
Smartphone & tablet
- Device model
- Android/iOs version
- Cinobo app version
Samsung Smart TV
- TV model
- Operating system version
- Cinobo app version
LG smart TV
- TV model
- Operating system version
- Cinobo app version
Android smart TV
- TV model
- Android version
- Cinobo app version
Apple TV
- Device model (e.g. Apple TV HD or Apple TV 4K)
- tvOS version
- Cinobo app version
Chromecast
- App version
- The model and operating system of the device the Cinobo app is streaming from
- Chromecast generation
Airplay
- App version
- The model and iOS version of the device the Cinobo app is streaming from
- The Apple TV or AirPlay 2 compatible TV model