<ol style="list-style-type:decimal;"><li>Make sure your device is connected to the internet. You can try opening another website or app.</li><li>Make sure your device supports the Cinobo app. <a href="/en/help/devices-and-apps/what-devices-is-cinobo-supported-on">See all supported devices here.</a></li><li>If you are having issues with the Cinobo website, make sure you are using the latest version of your preferred browser. If you are having issues with the Cinobo app, make sure you have the latest version of the app and that there are no updates available for your mobile or smart TV. You must complete all necessary updates on your device and on the app for Cinobo to run smoothly. <a href="/en/help/devices-and-apps/how-do-i-update-cinobo-on-my-device">Here’s how to update your device.</a></li></ol>If you are experiencing technical difficulties streaming films, <a href="/en/help/troubleshooting/i-m-having-trouble-streaming">here are some steps</a> you can follow to resolve the issue.If you are still experiencing difficulties, <a href="/en/help#contact">contact us</a>.

I am experiencing technical difficulties

Λύση και διόρθωση πιθανών προβλημάτων 

If you’ve already followed <a href="/en/help/my-account/how-do-i-log-into-my-account">the steps to log into your account</a>, and are still having trouble:<ol><li>Make sure you are typing the correct email and password. Make sure there are no spaces between letters and that you use the right language and correct capitalization.</li><li>Make sure the email you are typing is the one you used to create your account. If you can’t remember your account email, look for the welcome email you received when you signed up, with the subject line “Καλώς ήρθες στο Cinobo”.</li><li>If you have assigned a different email as your contact email, make sure you are typing the email you used to create your account and not your contact email.</li></ol>If you’re still having trouble logging in, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m having trouble logging into my account

You can reset your password fast and easy. <a href="/en/help/my-account/i-can-t-remember-my-password-what-can-i-do">Here’s how to reset your password.</a> If you’re still having trouble despite following these steps, make sure you’re having the reset password email sent to your contact email and not your account email (if they are different) or some random other email.If you’re still having trouble resetting your password, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m having trouble resetting my password.

I’m having trouble completing my payment

You can cancel your subscription easily, any time, by <a href="/en/help/subscription-and-payment/how-do-i-cancel-my-subscription">following the steps you’ll find here</a>.If you cannot find the option to cancel, make sure you are logged in through the Cinobo website. Managing your subscription, including cancelling, is only available on cinobo.com and not through the Cinobo app.&nbsp;If you’re still having trouble, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m having trouble cancelling my subscription

To change Cinobo’s interface language from a browser, click on the menu icon <img src="https://cinobo-s3-bucket.s3.eu-west-3.amazonaws.com/ICON_WEBSITE_MENU_06e3967bb4.svg" alt="ICON_WEBSITE_MENU.svg"> on the top right of the page, locate the GR/EN indication and select your preferred language. The selected language will not affect your subtitle language options.The Cinobo app for smart TV, smartphone and tablet automatically sets to Greek or English depending on your device's default language. To change the app's language, you will need to change the language of your device.

Cinobo is set to English but I want it to be set to Greek (or vice versa)

Select your device from the list below and follow the steps to resolve the issue.If you’ve followed the steps but still have trouble, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m having trouble streaming

After you create your account and purchase your subscription, you have 7 days of free trial. Your first charge on the card you've registered happens at the end of these 7 days,only if you haven't cancelled in the meantime. That’s also when the first month of your subscription begins.I.e. If you create your account on 01/03/22, the first charge will take place 7 days later, on 08/03/22. The next charge is automatically scheduled for 08/04/22. If you cancel during your monthly subscription, i.e. on 19/03/22, you will continue to have access to Cinobo for the remainder of your subscription, until 08/04/22. If you do not cancel, your subscription will automatically renew on 08/04/22 and you will enjoy another month of Cinobo access.<blockquote>You can cancel at any time during your free trial or your subscription.</blockquote><a href="/en/help/subscription-and-payment/when-and-how-much-will-i-be-charged-for-my-subscription">Here’s how</a> to find your subscription renewal date (i.e. the next time your card will be charged).

I’m having trouble understanding the duration of my subscription and my billing date.

Make sure you are following the correct steps to redeem your promo code. You can find the steps <a href="/en/help/subscription-and-payment/how-can-i-redeem-a-promo-code">here</a>. If you’re still having trouble, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m a subscriber and I’m having trouble redeeming a promo code

Make sure you are following the correct steps to redeem a promo code as shown <a href="/en/help/subscription-and-payment/how-can-i-redeem-a-promo-code">here</a>.If you are having trouble redeeming your code:<ol><li>Make sure your promo code is active and applies to new subscribers. Check the offer's terms to find out the time period in which you can redeem your code.</li><li>Make sure you are redeeming your code in the process of creating your account</li><li>Make sure your code has not already been redeemed by a different account</li></ol>If you’re still having trouble, <a href="https://cinobo.com/en/help#contact">contact us</a>.

I’m a new subscriber and I’m having trouble redeeming a promo code

I can’t find the cast icon when I try casting Cinobo to my Chromecast

If the keyboard on your screen isn’t showing all characters, or isn’t showing Greek characters, when you’re trying to log in or search for movies, then you’ll have to install either the Gboard or the LeanKey Keyboard app on your device.Follow the steps below to download the app:<ol><li>Open Play Store on your device</li><li>Type Gboard or LeanKey Keyboard in the search bar</li><li>When you find the app, select Install to download it to your device</li></ol>Follow the steps below to set up preferred languages on your keyboard

I can’t find the keyboard when trying to log in on an Android smart TV or Android TV box, or when searching for movies on the Cinobo app

Most movies on Cinobo are available with both stereo 2.1 and surround 5.1 sound. Our app automatically selects the sound of the movie, depending on your device’s features. If your device doesn't support 5.1 surround sound but is set to 5.1, the sound won’t play.To resolve this issue, go to your device sound settings to disable 5.1 surround sound, or set the digital sound format to manual. Go to Settings &gt; System Preferences &gt; Sound and switch the digital sound format to manual.If you’re still having trouble, <a href="https://cinobo.com/en/help#contact">contact us</a>.

The movie I’m watching on my Android TV or Android TV Box is playing with no sound. What can I do?

If you’re having any trouble and would rather talk to one of us, do not hesitate to get in touch. We are available 24/7 for online chat and through our contact form in our <a href="https://cinobo.com/en/help/">Help Center</a>. Also, you can always book a phone call. Pick a time slot that suits you and we will call you.

I’m having trouble finding a solution here. I would rather talk to a customer support agent

Τι είναι το Cinobo, πώς θα ξεκινήσεις και τι θα βρεις μόνο εδώ



Φτιάξε τον λογαριασμό σου και διαχειρίσου τις ρυθμίσεις του

Set up your account and manage your details

Ξεκίνα την συνδρομή σου και όρισε τους τρόπους πληρωμής 

Χρήσιμες πληροφορίες για προβολή ταινιών εντός και εκτός σύνδεσης


Streaming preferences and watching on the go

Κάνε αναζήτηση ταινιών, φτιάξε λίστες και πες την γνώμη σου για ό,τι βλέπεις


Search for movies, create your lists and add reviews

Σε ποιες συσκευές μπορείς να δεις Cinobo και πώς να συνδεθείς


Τι είναι τα δωρεάν Cinobo Pass εισιτήρια και πώς τα αποκτάς

More about the Cinobo Pass free tickets and how to get them 

Τι είναι η δωροκάρτα του Cinobo, πώς να την αποκτήσεις και πώς λειτουργεί


What is a Cinobo Gift Card and how it works

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Troubleshooting