How can I find my device specifications?

Choose the device you are having issues with, from the list below.

Windows computer

How to find your operating system version:

Select Start > Settings > System > About. Under Device specifications > System Type see if you’re operating on the 32 bit or 64 bit version of Windows. Under Windows Specifications see which version of Windows your device is running on.

How to find your browser version:

  • Google Chrome: Go to Google Chrome and click on the three dots icon ICON_3_DOTS_MENU.svg on the top right corner, then select Help > About Google Chrome. On the pop-up page you’ll be able to see if Chrome is updated and what the current version is i.e. version 106.0.1370.47 (official version) (64 bit)
  • Mozilla Firefox: Go to Mozilla Firefox and click on the three lines icon ICON_WEBSITE_MENU.svg on the top right corner. Select Help > About Mozilla Firefox. On the pop-up window you’ll see if Firefox is updated and what the current version is i.e. 105.0.2 (64-bit)
  • Microsoft Edge: Go to Microsoft Edge and click on the three dots icon ICON_3_DOTS_MENU.svg on the top right corner, then select Settings > About Microsoft Edge. On the pop-up page you’ll be able to see if Microsoft Edge is updated and what the current version is i.e. version 106.0.1370.47 (official version) (64 bit)"
Mac Computer

How to find your operating system version:

Select the Apple icon on the top left of your screen and then select About this Mac.

How to find your browser version:

  • Google Chrome: Go to Google Chrome and select About Google Chrome on the top left of the page. On the pop-up page you’ll be able to see if Chrome is updated and what the current version is i.e. version 106.0.1370.47 (official version) (64 bit)
  • Go to Mozilla Firefox and select About Mozilla Firefox on the top left of the page. On the pop-up page you’ll be able to see if Mozilla Firefox is updated and what the current version is i.e. version 105.0.2 (64-bit)
  • Safari: Go to Safari and select About Safari on the top left of the page. On the pop-up page you’ll be able to see what the current version is i.e. 105.0.2 (64-bit)
Smartphone & tablet

Open the Cinobo app, go to your account ICON_MOBILE_ACCOUNT.svg and then select Information to find all the items listed below:

  • Device model
  • Android/iOS version
  • Cinobo app version
Samsung smart TV

How to find your TV model and operating system version:

Turn on your TV and click on Menu > Support > Contact Samsung. The Samsung operating system looks something like this: T-KTMDEUC-1280.5

How to find the app version:
Go to Samsung Smart Hub on your TV and select Apps. Click on My apps and then select the Cinobo app. On the detailed description you will find the version of the app currently running on your TV.

Smart TV LG

How to find your TV model and webOS version:

Turn on your TV and click on the Settings menu (there will probably be a button with a gear icon on your remote). Go to All Settings > General > Information about this TV > TV information. We are interested in the model and webOS TV version, which looks something like this: WebOS 3.9.0-62705 (dreadlocks2-dudhwa).

How to find the app version:

Go to the LG Content Store, select Apps > My Apps > Cinobo and then select More to see all the information regarding the app. We are interested in the Version number.

Android smart TV

Open the Cinobo app, go far left on the screen until you see the app main menu and then select Account. You will find all the information listed below there.

  1. TV model
  2. Android version
  3. Cinobo app version
Apple TV

Open the Cinobo app, go far left on the screen until you see the app main menu and then select Account. You will find all the information listed below there.

  1. tvOS version
  2. Cinobo app version
Chromecast

How to find the app version and the device operating system:

Open the Cinobo app, go to your account ICON_MOBILE_ACCOUNT.svg and find all this information in the About section (in Greek).

How to find the Chromecast generation (1st / 2nd/ 3rd, built-in Chromecast on TVs and Boxes):

  1. Open the Google Home app
  2. Press and hold the device icon
  3. Select Settings > Device Information
  4. Select Technical Information and check the Cast firmware (X.XXX.XXXXX) or System firmware version (X.XXXXXXXX.X.XXXXXXX). If it starts with 1.36 then its 1st generation, 1.56 is second or third. To cast on an Android TV or Box, it’s 1.42 e.g. Chromecast (1st gen) 1.36.157768
    Chromecast (2nd gen) 1.56.275994
    Chromecast (3rd gen) 1.56.275994
    Chromecast Ultra 1.56.281627
    Chromecast Audio 1.56.281627
    Cast for Android TV 1.42.179832
Airplay

How to find the app version, device model and iOS version:
Open the Cinobo app, go to your account ICON_MOBILE_ACCOUNT.svg and you will find everything you need in the About section.

How to find the Apple TV or AirPlay 2 compatible TV model:

  • Apple TV: On the Apple TV Homepage select Settings > General > Information and then check “Model”
  • LG TV: Turn on your TV and click on the Settings menu (there will probably be a button with a gear icon on your remote). Go to All Settings > General > Information about this TV > TV information. We are interested in the model and operating systems version, also known as webOS TV version, which looks something like this: WebOS 3.9.0-62705 (dreadlocks2-dudhwa).
     

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