My payment failed. How can I avoid my subscription being cancelled?

Your payment can fail for a number of reasons. Choose when your payment was declined.

At signup

Make sure that:

• Your payment method is valid. If you're using a card, it should be Visa or Mastercard.
• Your payment method hasn't expired.
• You've entered your payment details correctly.
• There are enough funds available on your payment method.
• You've completed the 3D Secure verification step with your bank.

At renewal

If your renewal payment fails, you'll be notified by email and we'll automatically try again after 4 days, for up to 4 attempts in total, spaced 4 days apart. Your subscription and its benefits stay active throughout this process. In the meantime, make sure that:

• Your payment method is valid.
• Your payment method hasn't expired.
• There are enough funds available on your payment method.

If you've checked everything above and your payment still isn't going through, check with your bank in case it's being blocked on their end, and get in touch with us.