Make sure you are following the correct steps to redeem a promo code as shown here.

If you are having trouble redeeming your code:

1. Make sure your promo code is active and applies to new subscribers. Check the offer's terms to find out the time period in which you can redeem your code.
2. Make sure you are redeeming your code in the process of creating your account
3. Make sure your code has not already been redeemed by a different account

If you’re still having trouble, contact us.