I’m having trouble streaming
Select your device from the list below and follow the steps to resolve the issue.
If you’ve followed the steps but still have trouble, contact us.
On www.cinobo.com:
- Make sure you are using a computer with an operating system that supports Cinobo. Find here all supported devices.
- Make sure you are using the latest version of your preferred browser and that your browser supports Cinobo. Find here how to install all updates.
- Make sure you are not using any additional equipment, such as a projector, HDMI connection, external sound systems, or screen mirroring.
- Make sure your network connection is stable and at least 3Mbps.
- In case the problem persists, you can restart your browser or use a different browser that supports Cinobo.
Android mobile device:
- Make sure you are using an Android mobile device that supports Cinobo or runs a compatible Android version. Find here all supported devices.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure you have the latest version of the Google Play Services app installed. If your device is not compatible with Google Play Services, then your device does not support Cinobo.
- Make sure your network connection is stable and at least 3Mbps.
- If you’re still having trouble try uninstalling and reinstalling the app on your device.
iOS mobile device:
- Make sure you are using an iOS mobile device that supports Cinobo or runs a compatible iOS version. Find here all supported devices.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
Android smart TV
- Make sure you are using an Android smart TV that supports Cinobo or runs a compatible Android version. Find here all supported devices.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
- Often, streaming issues occur when the device memory overloads. Unplug your TV for a minute, plug it back in and try again.
Apple TV
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
- Often, streaming issues occur when the device memory overloads. Unplug your Apple TV for a minute, plug it back in and try again.
LG smart TV
- Make sure you are using an LG smart TV that supports Cinobo or runs a compatible WebOS version. Find here all supported devices.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
- Often, streaming issues occur when the device memory overloads. Unplug your TV for a minute, plug it back in and try again.
Samsung smart TV
- Make sure you are using a Samsung smart TV that supports Cinobo and is a model that has come out from 2015 and on. Find here all supported devices.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
- Often, streaming issues occur when the device memory overloads. Unplug your TV for a minute, plug it back in and try again.
Chromecast
- Make sure you are using an Android mobile device that supports Cinobo or runs a compatible Android version. Find here all supported devices.
- Make sure you are using a 2nd generation or later Chromecast, or a device (Android Box, smart TV) with Chromecast built-in.
- Make sure your devices are connected to the same WiFi network.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure you have the latest version of the Google Play Services app installed (available exclusively on Android devices).
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.
AirPlay
- Make sure you are using an iOS mobile device that supports Cinobo or runs a compatible iOS version. Find here all supported devices.
- Make sure you are using an official Apple TV device, or an AirPlay 2 compatible smart TV.
- Make sure your devices are connected to the same WiFi network.
- Make sure you are watching from the Cinobo app and not from a browser.
- Make sure you are using the latest version of the Cinobo app. Find here how to install all updates.
- Make sure your network connection is stable and at least 3Mbps.
- If you're still having trouble try uninstalling and reinstalling the app on your device.