Back to help/Troubleshooting/

I’m having trouble understanding the duration of my subscription and my billing date.

Browse by topic

If you‘re having trouble finding the right article, contact our 24/7 support center.

I’m having trouble understanding the duration of my subscription and my billing date.

After you create your account and purchase your subscription, you have 7 days of free trial. Your first charge on the card you've registered happens at the end of these 7 days,only if you haven't cancelled in the meantime. That’s also when the first month of your subscription begins.

I.e. If you create your account on 01/03/22, the first charge will take place 7 days later, on 08/03/22. The next charge is automatically scheduled for 08/04/22. If you cancel during your monthly subscription, i.e. on 19/03/22, you will continue to have access to Cinobo for the remainder of your subscription, until 08/04/22. If you do not cancel, your subscription will automatically renew on 08/04/22 and you will enjoy another month of Cinobo access.

You can cancel at any time during your free trial or your subscription.

Here’s how to find your subscription renewal date (i.e. the next time your card will be charged).

Creative Europe Media
European Union
EPAnEK
elevate web