The movie isn't playing. What do I do?
If you are having issues playing a movie, you can follow the steps you will find here to help you resolve the issue. If the issue remains, or you would rather speak directly to a representative, contact us. The sooner we are notified, the sooner we can find a solution. We will be able to help you much faster if we have the following information:
- Your Cinobo account email
- A description of the problem
- If it happens in one or multiple films
- Some basic device specifications. Here’s how to find your device’s specifications.