If you are having issues playing a movie, you can follow the steps you will find here to help you resolve the issue. If the issue remains, or you would rather speak directly to a representative, contact us. The sooner we are notified, the sooner we can find a solution. We will be able to help you much faster if we have the following information:

1. Your Cinobo account email
2. A description of the problem
3. If it happens in one or multiple films
4. Some basic device specifications. Here’s how to find your device’s specifications.